Return & Exchange Policy
At Kayahh Jewels, we prioritize quality and customer satisfaction.
Every piece is carefully inspected before dispatch, but in the rare case of an issue, we offer a simple and fair exchange process.
Please read the policy below to understand how exchanges work.
Exchange Eligibility
We offer exchanges only in the following situations:
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The item received is damaged
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The item received is defective
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The item received is incorrect
To be eligible for an exchange, you must:
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Contact us within 24 hours of receiving the product
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Provide your order number
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Share a mandatory unboxing video (starting before the package is opened)
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Ensure the product is unworn and in its original condition
Non-Exchangeable Items (Hygiene Policy)
For hygiene and safety reasons, all items sold by Kayahh Jewels are non-exchangeable and non-returnable, unless the product arrives damaged, defective, or incorrect.
This applies to every jewellery category, including:
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Earrings
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Earcuffs
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Rings
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Bracelets
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Neckpieces
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Anklets
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Jewellery Sets
Jewellery once opened, tried, or worn cannot be accepted for exchange.
Timeframe
All concerns must be reported within 24 hours of delivery.
Requests after this period cannot be processed.
Important Conditions
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No returns or refunds are offered — exchange only
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The unboxing video must clearly show:
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The sealed package
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Opening the package
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The issue with the product
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If the product is damaged due to mishandling, usage, or storage, it will not qualify for exchange
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If the incorrect address provided leads to failed delivery, redelivery charges may apply
How to Request an Exchange
To initiate an exchange, please message us on:
WhatsApp: +971 56 856 4376
Email: kayahhjewels@gmail.com
Our team will verify the issue and guide you through the exchange process.
Our Commitment
We aim to make your experience seamless and satisfying.
If an issue arises, we will do our best to resolve it quickly and fairly.
Thank you for choosing Kayahh Jewels.
